Terms & Conditions

1. Reservations & Bookings

Our online booking system provides live vehicle availability and instant booking confirmation.

To make a reservation, customers must:

• Select collection and return locations, dates, and times

• Choose a vehicle category

• Review and confirm the booking price

• Provide accurate personal, driving, and contact details

Once confirmed, a booking confirmation email will be issued outlining the reservation details.

Optional extras, including additional drivers, child seats, and mileage upgrades, may be added during or after the booking process, subject to availability.

Online Check-In Requirement

Where applicable, customers must complete online check-in at least 48 hours prior to collection.

Failure to complete required pre-check-in procedures may result in:

• Cancellation of delivery or meet & greet services

• Delays or refusal of vehicle release

• Loss of prepaid amounts where cancellation occurs within 48 hours of collection

Approved refunds are typically processed within 5–7 working days.

2. Payment & Security Deposit

A refundable security deposit is required before the vehicle can be released.

Security Deposit Guide

• Standard vehicles: from £300

• Premium and luxury vehicles: up to £3,000

Deposits must be authorised on a valid payment card in the main driver’s name.

Accepted Payment Methods

We accept:

• Credit cards

• Debit cards (subject to approval)

We do not accept:

• Virtual cards

• Prepaid cards

• Contactless-only payments for security deposits

All payment cards must:

• Be physically present

• Display full card details

• Have sufficient available funds

• Remain valid for at least 2 months from the rental start date

Essential Luxury Drivers Ltd reserves the right to carry out:

• Identity verification checks

• Credit and fraud prevention checks

• Employment or address verification where required

3. Vehicle Allocation

Vehicles displayed on our website are representative examples only.

While we aim to provide the reserved vehicle, Essential Luxury Drivers Ltd guarantees:

• An equivalent vehicle category

• Similar specification and size

• The same transmission and fuel type where possible

Specific makes, models, colours, or features cannot be guaranteed.

Cancellation Policy

Booking Cancellation & Amendments

At Essential Luxury Drivers Ltd, we understand that plans can change. The following cancellation policy applies to all vehicle hire bookings unless otherwise agreed in writing.

Standard Bookings

• Cancellations made more than 48 hours before the scheduled collection time will receive a full refund of prepaid rental charges.

• Cancellations made within 48 hours of collection may incur a cancellation fee of:

  • The deposit paid; or

  • Up to 2 days rental charge, whichever is lower.

• Failure to collect the vehicle without prior notice (“No Show”) may result in all prepaid amounts being retained.

Non-Refundable & Promotional Rates

Certain discounted, promotional, prepaid, or special offer bookings may be non-refundable and non-transferable.

These bookings cannot be refunded or amended once confirmed.

Booking Amendments

All amendments are subject to vehicle availability.

Changes to:

• Dates

• Times

• Vehicle category

• Collection or return location

may result in revised pricing.

Essential Luxury Drivers Ltd reserves the right to refuse amendments within 24 hours of collection.

Early Returns

No refunds or credits will be issued for vehicles returned before the agreed return date.

Out of Hours (OOH) Services

Out of hours collection and return fees are non-refundable once arranged.

Refund Processing

Approved refunds are normally processed back to the original payment method within 5–7 working days.

Vehicle Availability

Whilst every effort is made to supply the reserved category, Essential Luxury Drivers Ltd reserves the right to provide an alternative vehicle of similar or higher category if necessary.

Force Majeure

Essential Luxury Drivers Ltd accepts no liability for delays, cancellations, or inability to provide services caused by circumstances beyond reasonable control, including:

• Severe weather

• Government restrictions

• Industrial action

• Accidents or vehicle damage prior to hire

4. Driver Eligibility

Age Requirements

• Minimum rental age: 25 years

• Maximum rental age: 75 years

Licence Requirements

Drivers must:

• Hold a full valid driving licence

• Have held their licence for a minimum of 12 months

Premium and luxury vehicles may be subject to stricter eligibility requirements.

Required Documents

All drivers must provide:

• Valid driving licence

• Proof of address (UK residents)

• Passport or government-issued ID

• DVLA check code (UK licence holders)

Drivers presenting non-English licences must also provide an International Driving Permit where applicable.

Driving History

Drivers must maintain an acceptable driving history and have no serious motoring convictions.

Essential Luxury Drivers Ltd reserves the right to refuse hire based on:

• Insurance criteria

• Risk assessment

• Driving history

• Incomplete documentation

5. Insurance & Liability

All rentals include:

• Third-party liability cover

• Fire and theft protection

• Collision Damage Waiver (CDW)

Excess

Standard vehicles are subject to a variable insurance excess.

Premium and luxury vehicles may carry an excess between £2,000 and £3,000.

Optional protection packages may be available to reduce liability.

Security Deposit

A security deposit will be held against the applicable insurance excess and may vary depending on:

• Vehicle category

• Driver profile

• Insurance option selected

6. Delivery & Collection Services

Delivery and collection services are available upon request and subject to availability.

Additional charges may apply depending on:

• Location

• Distance

• Time of day

All delivery requests must be arranged in advance.

7. Additional Services

Optional extras may include:

• Additional drivers

• Child or baby seats

• Mileage upgrades

• Out of hours services

Additional charges apply where relevant.

8. Fuel Policy

Vehicles must be returned with the same fuel level provided at collection.

Failure to do so may result in:

• Refuelling charges at a premium rate

• An additional administration fee

No refunds will be issued for unused or excess fuel.

9. Electric Vehicles

Electric vehicles must be returned with a minimum 80% battery charge unless otherwise agreed.

The hirer remains responsible for:

• Charging costs

• Charging penalties

• Idle fees or associated costs

10. Vehicle Condition & Damage

The hirer is responsible for the vehicle throughout the rental period.

The customer may be held fully liable for damage resulting from:

• Negligence

• Misuse

• Dangerous driving

• Breach of rental terms

Charges may include:

• Repair costs

• Loss of use

• Recovery charges

• Administration fees

11. Fines, Penalties & Traffic Charges

The hirer is fully responsible for:

• Parking fines

• Congestion charges

• Toll charges

• Traffic or driving offences

An administration fee may apply for each offence processed.

12. Vehicle Collection & Return

Vehicles must be collected and returned at the agreed date and time.

Late returns may result in:

• Additional rental charges

• Late fees

• Additional insurance costs

Failure to collect the vehicle may result in cancellation charges.

13. Cleaning & Vehicle Usage

Vehicles must be returned in a clean and reasonable condition.

Additional charges may apply for:

• Excessive cleaning

• Smoking inside the vehicle

• Pet hair or odour removal

• Interior damage

14. Travel Restrictions

Travel outside the United Kingdom must:

• Be approved in advance

• Meet insurance requirements

• Be subject to additional charges where applicable

Unauthorised international travel is considered a breach of the rental agreement.

15. Rental Duration

The maximum rental duration permitted under a single rental agreement is 90 days unless otherwise agreed in writing.

16. Outstanding Charges

Failure to settle outstanding balances may result in:

• Additional fees and interest

• Debt recovery action

• Legal proceedings

17. General Conditions

Essential Luxury Drivers Ltd reserves the right to:

• Refuse or cancel any booking

• Amend terms and pricing at any time

• Refuse vehicle release where requirements are not met

By confirming a booking, the customer acknowledges and agrees to these Terms & Conditions.